Introduction:-
1. ESM Help Line Centre has been established
on 14 Nov 2005
at Old MH Location, St. Thomas Mount, Chennai-16 under the command of Station
HQ, Chennai. The same has been shifted
to New location i.e. Bldg No.V,
Fort.St.George, Chennai-09 on 17
Aug 2006 under the command of Col `A’, HQ ATNK&K Area, Chennai-09.
Grievances being
attended :-
Ø To
gain info of ESMHLC/ECHS/ADLR enquiry.
Ø Job/DSC.
Ø Pension/Family
pension classification.
Ø Accn
provided
Ø ECHS
patient’s ticket reimbursement/Misc info/Help provided.
Ø Tpt
provided on payment/enquiry.
Ø AGI
maturity, medal, misc claims/obsn.
Ø Financial
Assistance.
Ø Canteen/Identity
Card/Discharge Book.
Ø Discharge
Book Enquires.
Ø Children/IInd
Marriage Publication Enquiry.
Ø To
make correspondence with Bankers for settlement of all type pension
discrepancies.
Authorisation:-
Ø The
following are authorised as per Army HQ AG’s Branch letter No.B/45475/ AG/ R&W-2
dated 07 Jul 2005. Staff payment to be met out of Area ESM Welfare
Fund.
v
Infrastructure..
§ Ambulance(s) / Vehicle for transportation of
patients.
§ 01
X light Vehicle – One Maruti Van purchased under Stn HQ resources and utilized
for ESM/Service personnel/dependent on min rental basis depending upon petrol
rate (Last year rate is Rs.7/- per km during working hours and Rs.8/- per km
during non working hours.
§ 02
X computers with printers – One is newly provided. One is provided in old and not in working
condition. Hence, one computer/printer
to be purchased.
§ Telephone
(Civ and Mil).
§ Waiting
cum information room - Case for
recreation room has been taken with AGE (B/R) / Station HQ. However the work not yet started.
§ IVRS
– non functional due to non payment of AMC to shareware dreams company and OC
Signal has been entrusted to functional program through other agency. The same is pending till date.
Guest Room :-
Ø Transit
accommodation Guest Room is available with ESM Help Line Centre with a capacity
of 8 Rooms family double bedded. 05 Rooms Door metric type with a normal charge
of Rs.25/- per day per head for all ESM/Service personnel and their dependents.
Sir
ReplyDeleteI Ex Recruit M Epeneth 14230427Y, was enrolled in the year 31 July 1979 in the Corps of Signals and was discharged on 03 Sept 1980 as invalided out of service by medical board(FITS)NYD under category EEE, at that time I was treated as ESM and given the Discharge Book,My appeal for Disability pension was replied as NANA, at present I want to know whether I am eligible for pension as well an Ex service man please. Yes Sir am I eligible for pension and also is there any other facilities like getting exempted from professional tax, land allotment etc as par with ex serviceman as that time I came as an Ex service man please, any hope.